Returns or Faulty Products
Curtain Tapes & Accessories will accept returns for products that are faulty. Should you find an item damaged or faulty or your order has been picked incorrectly, please contact us within 21 days of the receipt of the Goods to remedy the situation.
For exchanges or change of mind situations, please contact our office within 21 days to discuss.
The product must be in a saleable condition. This means, the Goods are in original packaging, with labels, the Product has not been opened, damaged, or scratched.
The Process for Returns, Exchanges or Refunds:
- To request a return, exchange or refund, simply contact a member of the Curtain Tapes & Accessories team via email on [email protected]. State which option you would like and explain why. If you are returning, refunding or exchanging an item you believe to be faulty or damaged, please state the fault/damage, attach clear precise images of the fault as well as an overall image of the product.
- Wait for a response from a member of Curtain Tapes & Accessories before freighting the product back to us at your own cost. If the product is found to be manufactures fault the freight cost will be refunded or added on top of your credit.
- Curtain Tapes & Accessories will advise the address your Goods should be returned to. Once we receive the Goods, allow 5 working days for us to process your return, exchange or refund or determine the fault.
- A member of our team will contact you with an outcome of your request .
Curtain Tapes & Accessories means by Fault: Manufactory faults, not general wear and tear from use.